When you need it
A covered breakdown or collision needs a tow or recovery, and the insurer needs service information or supporting records.
What we do
- Recording the policyholder or claim reference, where it is given
- Arranging recovery and the destination
- Timestamped service records and photos
- Company billing, subject to agreement with the insurer
What to tell us
- Policyholder/customer contact
- Vehicle details
- Claim or policy reference if available
- Incident location
- Authorised destination
Stay safe
Decisions on the ground are driven by scene safety and the condition of the vehicle. Claims authorisation and settlement follow the terms of the insurer.
For businesses
Built for insurer partnerships, assistance programmes and claims operations.