People before vehicles
Scene safety decides how, when and whether a recovery starts. A vehicle is never worth a life or an injury.
Roadside assistance is a safety operation first.
Photo: Knowledge and philosophy · CC0Safety & Compliance
Recovery puts people next to live traffic, heavy equipment and stressed drivers. This page explains how TowMeGH verifies providers, protects the handover, treats your data and handles incidents. It deliberately says only what we can stand behind.
If anyone is hurt or in danger, call emergency services first.
Injury, fire or active traffic danger come before vehicle recovery. Once everyone is safe, contact TowMeGH.
112General emergency
191Police
192Fire service
193Ambulance
Our commitments
What we build every job around.
Verified providers
Operators go through document review before they are marked verified, and customers can see who is coming.
Verified handover
A six-digit arrival PIN and a customer-confirmed completion code make sure the right operator meets the right customer and the job really is finished.
The safety chain
What protects you, step by step.
01
Tell us about hazards
The request asks about the vehicle’s condition and any injury, fire, fluid spill or blocked traffic, so the right response is chosen.
02
Right equipment, right operator
Jobs are matched by service type, vehicle class and equipment, not only by who is nearest.
03
Know who is coming
You see the operator’s name, verified photo, vehicle plate and rating before they arrive.
04
Confirm with the arrival PIN
Share your six-digit PIN only with the operator who has arrived. It proves they are the assigned operator.
05
Safe work at the scene
Operators are expected to protect the scene, keep the recovery zone clear and stay within a safe scope of work.
06
Customer-confirmed completion
The job closes only when the customer confirms handover with a short-lived code that limits repeated attempts.
07
A record is kept
Status, timestamps and photos form a service record you can refer back to.
Verification
How providers are verified and what you can check.
What TowMeGH reviews
- Identification and driver’s licence details
- Vehicle type and registration plate
- Roadworthiness and insurance documents where required
- Each operator’s profile photo, checked by a person before it is shown to customers
- For organisations: business, tax and accreditation documents through a reviewed application
What you can check yourself
- The operator’s name and verified photo
- The vehicle’s plate number
- The operator’s rating
- Live location on the way
- The arrival PIN: no PIN, no handover
At the scene
Practical safety, for everyone.
If you are the motorist
Move to a safer position if you can, switch on hazard lights and use a warning triangle. Stand well away from moving traffic, keep children and animals clear, and never stand between vehicles.
If you are the operator
Position the recovery vehicle to protect the scene, keep the recovery zone clear, never stand near a tensioned line and do not attempt repairs that are unsafe on the roadside.
If something feels unsafe
Stop and reassess. Tell TowMeGH, and the job can be re-planned with different equipment or a different approach rather than forced.
Your data
Privacy and data protection.
We collect what we need to coordinate a service, and we say what we collect.
Consent you can see
When you accept a privacy policy version, the purposes you agreed to are recorded, and consent can be withdrawn.
Only what’s needed
We collect the details required to coordinate a job: contact details, vehicle, location and incident information. We ask you never to share passwords, PINs or card numbers in a request form.
Location, on your terms
On the website, your browser location is requested only when you press “Use my location”. You can type an address or landmark instead.
Account controls
You can request that your account is deactivated or deleted. Some records may need to be kept where the law, safety or financial reporting requires it.
Website requests
Requests submitted through this website are stored privately, can be exported or erased through WordPress’s privacy tools, and can be removed automatically after a set retention period.
Who sees your details
Details are shared only with the parties needed to complete the service, such as the assigned operator, and with your organisation or insurer where that applies.
Payments and records
Records that protect customers and providers.
Payments are verified by us
Card and mobile-money payments are processed through Hubtel. A payment is only treated as successful after our servers verify it. A redirect or an on-screen message alone never marks a job paid. We never ask for card details on this website.
Records you can rely on
Timestamps, before-and-after photos and completion records support disputes and claims. Where incident evidence is shared with insurers or police, uploads are inspected, kept for a defined retention period, can be placed on legal hold and have their handling logged.
Regulatory status
Registrations, accreditations and partnerships.
We publish regulatory registrations, accreditations and institutional partnerships here only when we hold current supporting documentation.
Nothing to list yet.
No registrations or accreditations are claimed on this page at the moment. When TowMeGH holds documentation that can be verified, it will be listed here.
Speak up
Report a safety concern.
If something went wrong or felt unsafe, tell us. We take reports seriously and review what happened.
Call or WhatsApp
Use the toll-free line, standard call line or WhatsApp for anything urgent. The numbers are in the header and footer of every page.
Use the contact form
For non-urgent concerns, send a message through the Contact page and choose the option that fits you.
Go to Contact →Help inside the app
In-app support, trusted contacts, an SOS action and live ETA sharing give motorists more ways to get help quickly.
Questions
Safety questions, answered.
How do I know the operator is genuine?
Check the name, photo and plate where they are shown, and only give your six-digit arrival PIN to the operator who has arrived. If the details don’t match, don’t hand over the vehicle. Contact TowMeGH.
What if my vehicle is damaged during recovery?
Take photos and report it straight away. TowMeGH reviews the service record, including any before-and-after photos. Responsibility depends on the service terms and the insurance in place for the job, so we won’t promise an outcome before reviewing it.
Is my personal information shared?
Only with the parties needed to deliver the service, such as the assigned operator, and with your organisation or insurer where that applies.
Can I delete my data?
Yes, you can ask for your account to be deactivated or deleted, and website requests can be exported or erased on request. Some records may be kept where the law, safety or financial reporting requires it.
Why do I have to confirm completion?
Because it protects you. The job isn’t closed until you confirm the handover, so it can’t be marked finished without you.
Need help now?
Request assistance or talk to us.
For an emergency, call the emergency services first. For roadside assistance, use the web, call or WhatsApp.